Terms of service
Last updated: June 2026
1. Acceptance
By subscribing to Playium or creating a trial account, you accept these terms. If you don't agree, don't use the service. The service provider is Limbo SLU (Tax ID L718107N), with registered office at Ctra de la Rabassa, Edifici Terres de Cibós, B, 1, 1. Sant Julià de Lòria AD600, Andorra.
2. What the service includes
Playium is a multitenant SaaS platform for managing indoor play centres, kids clubs and event venues. The scope of each plan, the optional modules available and their current prices are published on the pricing page at playium.es, which is the applicable reference at any given time; what you have subscribed to is reflected in your subscription confirmation and in your panel. Optional modules are contracted separately and billed alongside the base plan.
3. Service activation and delivery
Playium is a digital service with automatic activation. Once the first installment is confirmed through Dodo Payments (our Merchant of Record), you will receive within 5 minutes an email with the credentials to access the panel from any browser, with no installation required. There is no physical shipment of goods and no carrier involved: delivery is electronic and instantaneous. If for any reason you do not receive access, write to hola@limbo.ad and we will resolve it within 24 business hours.
4. Free trial and subscription
All subscriptions started through the Playium landing include a 14-day free trial. No charge is made during the trial period. We ask for your payment details when you activate the account so the subscription starts automatically at the end of the period. We email you before the first charge is taken; if you decide not to continue, you can cancel before then at no cost. Once the paid subscription is active, you can cancel at any time from the panel — see the Cancellation and Refund Policy for details.
5. Payments
Billing is monthly or yearly, as selected. Payments are processed through Dodo Payments Inc. (Delaware, United States), which acts as our Merchant of Record: it is the official seller to the customer, issues the invoice, handles the charge and is responsible for the collection and remittance of VAT, IGI or equivalent taxes based on your country of residence. Advertised prices do not include tax. Your tax ID is requested at signup: with a valid EU VAT number the reverse charge applies and the invoice is issued without VAT, for the advertised amount. If your tax ID cannot be validated, the VAT or equivalent tax of your country is added on top of the advertised amount at payment. In case of non-payment, Dodo Payments retries the charge automatically over the following weeks and emails you to update your payment method; after the retries we may suspend the service with 7 calendar days' prior notice.
6. Data ownership
The data you input or that's generated through your use of the service (families, sessions, transactions) is yours. We process it on your behalf as a data processor and solely to provide the service: we don't share it with third parties or use it for any other purpose. Retention periods, deletion once the contract ends and your rights over that data are all set out in the Privacy Policy.
7. Availability and offline operation
We aim for 99.5% monthly availability. Playium includes offline operation at the front desk: if your connection drops, the desk keeps charging and syncs when the network returns. We don't guarantee immediate sync if offline data conflicts with remote changes made during the outage — in that case the panel flags the conflict for manual resolution.
8. Limitation of liability
Playium is not liable for indirect damages, loss of profit or data loss arising from the use of the service beyond what applicable law requires. Maximum liability for any claim is limited to the amount paid by the customer in the 12 months preceding the event that gives rise to the claim.
9. Dodo Payments as Merchant of Record
The service is sold through Dodo Payments Inc., a corporation incorporated in the state of Delaware (United States), acting as Merchant of Record, alongside its group companies Dodope Payments Limited and Sarvapanchhi Technologies Private Limited. The relationship is governed by their Master Services Agreement, published at dodopayments.com/legal/terms-of-use and governed by the law of the state of Delaware. By completing checkout you also accept Dodo Payments' buyer terms, available at dodopayments.com/legal/buyer-terms. Disputes, chargebacks and refunds related to the transaction are handled through Dodo Payments; to start any of them, write to us at hola@limbo.ad and we will process it with you.
10. Changes
We may modify these terms with 30 calendar days' notice, communicated by email to the address associated with the account. If you disagree with the changes, you can cancel before they take effect.
11. Governing law and jurisdiction
These terms are governed by the laws of the Principality of Andorra. Disputes are submitted to the courts of Sant Julià de Lòria (Andorra). Consumers residing in the European Union retain the mandatory rights granted by the regulations of their country of habitual residence.