User data deletion

Playium is a service operated by Limbo SLU (Tax ID NRT L718107N), acting as data processor on behalf of each venue (play centre, soft-play or events venue), which is the data controller for its customers' data. Here's how to request the deletion of your personal data.

• From the family app you can correct your data and remove guardians or children from your record. To erase the whole account, use one of the two routes below. • Ask the venue where you registered directly (it is the controller of your data). • Or write to hola@limbo.ad and we'll forward your request to the relevant venue.

If you messaged a venue's WhatsApp and were attended by its automated assistant, you can request the deletion of your number and message content: • By writing to hola@limbo.ad stating the phone number and the venue. • Or by asking the venue directly.

When your subscription ends, you can download your venue's data from the dashboard (Settings › Your data) for 30 days. After 90 days, Limbo SLU deletes it automatically: the venue's data, files and access accounts. If your venue had already left when we activated this procedure, the periods run from that activation. We email you when the service ends, 7 days before the download closes and when the data is deleted. If you reactivate your subscription before the deletion, nothing is deleted; nor is anything deleted while your subscription is still alive at the payment gateway (for example, paused or pending payment). We keep the billing records of your subscription for 6 years in a separate archive the venue cannot access, and then delete them. If you want us to delete the data sooner, write to hola@limbo.ad from the email associated with the account.

We handle requests within a maximum of 30 calendar days. Deleting a family from the dashboard deactivates it, and Playium can restore it at the venue's request. To handle an erasure request, the venue uses «Erase personal data», which cannot be undone: it deletes or anonymises the family's personal data (names, contact details, ID numbers, addresses, dates of birth, notes, WhatsApp messages and access accounts) and keeps without it the sessions, payments, passes and memberships the venue must keep by law. We may retain certain data for the periods required by legal, accounting or tax obligations.

Controller: Limbo SLU · hola@limbo.ad · Ctra de la Rabassa, Edifici Terres de Cibós, B, 1, 1. Sant Julià de Lòria AD600, Andorra. You may also file a complaint with the Andorran Data Protection Agency (APDA).