Cancellation and refund policy

Playium is a cloud subscription service provided by Limbo SLU and subscribed to exclusively by businesses and professionals for their activity, never as a consumer. This policy is part of the Terms of service and is accepted with them. Charges and refunds are processed by Dodo Payments Inc., our Merchant of Record.

Sign-ups on the Playium website include a 14-day free trial. If you cancel before the trial ends, no charge is made.

The administrator who took out the subscription can cancel it at any time, at no cost and without penalty, from the dashboard (Settings › Billing › Cancel subscription, which opens the payment gateway's customer portal); you can also cancel it by writing to hola@limbo.ad from the account's email. Cancelling stops automatic renewal, and you keep access until the end of the period already paid for.

Once the service ends, you can download your data for 30 days and it is erased after 90 days, as explained in the Terms of service.

As Playium is subscribed to only for a business or professional activity, the right of withdrawal provided for consumers does not apply. By default, cancelling does not give a right to a refund of the period already started, including when the subscription is cancelled for non-payment. We consider a full or proportional refund when:

• an incident attributable to Playium has reasonably prevented use of the service for more than half of the period; • there is a billing error by Limbo SLU or Dodo Payments (double charge, wrong amount, charge after cancelling); • mandatory applicable law requires it.

To request one, write to hola@limbo.ad with the details and the transaction ID, shown on the receipt or invoice Dodo Payments sends you by email and in its customer portal. We process it with Dodo Payments, which refunds the amount to the same payment method; when it shows on your statement depends on your bank. Dodo Payments' buyer terms are available at dodopayments.com/legal/buyer-terms.

Upgrading is charged immediately, prorated; downgrading applies at the next renewal, with no charge or credit. Plans cannot be changed during the trial. What happens if a charge fails is explained in the Terms of service.

For any question about cancellations or refunds:

• Email: hola@limbo.ad • Phone: +376 688 531 (Monday to Friday, 9:00 to 18:00, Andorra time)