Cancellation and refund policy
Last updated: June 2026
1. Nature of the service
Playium is a digital subscription service (SaaS) provided by Limbo SLU. Delivery is electronic and immediate upon payment confirmation: the customer receives access to the web platform with no physical shipment or carrier involved.
2. Free trial period
All subscriptions started through the Playium landing include a 14-day free trial. During this period the customer can use the service at no cost and cancel anytime from their panel or from their Paddle account. If cancellation occurs before the end of the trial, no charge will be made.
3. Subscription cancellation
The customer can cancel their subscription at any time from the account admin panel, with no cancellation fee or penalty. Cancellation stops the automatic renewal of the next billing period. The customer retains access to the service until the end of the already-paid period. If you prefer to cancel in writing, email hola@limbo.ad from the email associated with the account, stating the reason. We process the request within 48 business hours.
4. Consumer right of withdrawal (EU)
When the customer is a consumer with residence in the European Union subscribing for purposes outside their professional activity, they have 14 calendar days from subscription to withdraw without stating a reason, under article 102 of Spanish Royal Legislative Decree 1/2007. To exercise it, email hola@limbo.ad with an unambiguous statement of your intention to withdraw. However, under article 103.m) of the same text, the right of withdrawal does NOT apply if the customer has expressly requested to start using the service during the withdrawal period and has confirmed that they lose this right once activation is complete. Subscriptions that have already generated invoices are not refundable beyond the proportional unused part.
5. Refund of the current period
By default, cancellation does not generate a refund of the billing period already started: the customer retains access until the end of the paid month/year. However, we evaluate case by case requests for proportional refunds when any of these circumstances apply: • Technical incident attributable to Playium that reasonably prevents using the service for more than 50% of the period. • Billing error attributable to Limbo SLU or Paddle (double charge, incorrect amount, charge after cancellation). • Any scenario foreseen by mandatory applicable regulations. You can request a refund through any of these channels: (1) email hola@limbo.ad with the case detail and the transaction number; (2) directly with Paddle via the 'View receipt' link in the confirmation email; (3) from your Paddle account at paddle.net under 'Manage subscription'. If applicable, Paddle returns the amount to the original payment method within a maximum of 14 calendar days.
6. Plan changes
The customer can upgrade or downgrade their plan at any time. Upgrades are prorated on the current month's invoice. Downgrades apply on the next billing cycle, keeping access to the higher plan until then.
7. Non-payment
If an installment cannot be charged (expired card, insufficient funds), Paddle retries the charge automatically over the following days and notifies the customer by email to update their payment method. If after retries it still cannot be charged, we suspend the service after notifying the customer with 7 calendar days' notice. Suspension does not generate the right to a refund of the period not enjoyed due to non-payment.
8. Payment processor: Paddle (Merchant of Record)
All charges and refunds are processed through Paddle.com Market Limited (Company No. 8172165, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom), which acts as Merchant of Record and official seller to the customer. Refunds are always issued to the same payment method used in the original transaction. Paddle processes the refund within a maximum of 14 calendar days; the time for the amount to appear on the customer's statement depends on the issuing bank (typically 3-7 additional business days).
9. Contact
For any question about cancellations or refunds: • Email: hola@limbo.ad • Phone: +376 688 531 (business hours: Monday to Friday, 9:00–18:00 CET)